We have a 30-day return policy, which means you have 30 days after receiving your item to request a credit on your purchase.
To be eligible for a credit, your item must be in the same condition that you received it, unused, with instructions, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return shipping costs will not be covered. You will be responsible for paying shipping.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the credit was approved or not. If approved, you’ll be automatically issued a credit for a future purchase.